Shipping policy
Last Updated: 28/8/2026
This Shipping Policy explains the terms, conditions, and procedures governing the shipment and delivery of orders placed through the Yoga & More website, located at https://yoga-more.co/ (the "Site"), operated by YOGAMORE LTD ("we," "us," or "our"). By placing an order on our Site, you ("you" or "Customer") acknowledge that you have read, understood, and agreed to the terms set forth in this Shipping Policy.
1. General Shipping Information
1.1 Shipping Carrier We partner with reputable international and domestic shipping carriers to ensure your orders are delivered safely and efficiently. The carrier selected for your order may vary depending on your location and the shipping method chosen at checkout.
1.2 Shipping Destinations We currently ship to a wide range of international destinations. If your country is not available at checkout, please contact us at hello@yoga-more.co to inquire about shipping availability.
1.3 Order Confirmation Upon successful placement of an order, you will receive an order confirmation email containing your order details and an estimated processing timeframe.
2. Order Processing Time
2.1 Processing Period All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
2.2 Processing Time vs. Shipping Time Processing time refers to the time required to prepare your order for shipment, including quality checks and packaging. This timeframe is separate from the shipping delivery time and does not include transit time.
2.3 Delays in Processing While we strive to process all orders within the stated timeframe, occasional delays may occur due to high order volumes, inventory shortages, or unforeseen circumstances. If your order is significantly delayed, we will notify you via email.
3. Shipping Methods and Estimated Delivery Times
3.1 Standard Shipping Standard shipping is available for all orders and typically arrives within 7 to 14 business days after dispatch, depending on the destination.
3.2 Expedited Shipping Expedited shipping options may be available at checkout for select destinations. This method typically delivers within 3 to 7 business days after dispatch.
3.3 Estimated Delivery Times All estimated delivery times are provided as guidelines only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to weather conditions, customs processing, carrier delays, and peak shipping seasons.
3.4 Business Days Delivery times are calculated based on business days, which exclude Saturdays, Sundays, and public holidays observed in the shipping destination.
4. Shipping Rates and Costs
4.1 Rate Calculation Shipping rates are calculated at checkout based on the destination address, the weight and dimensions of the package, and the selected shipping method.
4.2 Free Shipping We may offer free standard shipping on orders that meet a minimum purchase threshold. Such promotions are subject to change and may be modified or discontinued at our sole discretion.
4.3 Shipping Charges Shipping charges are non-refundable except in cases where an order is cancelled prior to dispatch or where an item is confirmed to be defective or incorrectly shipped by us.
5. Order Tracking
5.1 Tracking Availability Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
5.2 Tracking Updates Tracking information may take 24 to 48 hours to update in the carrier's system after you receive your shipping confirmation email. If tracking information is not available after 48 hours, please contact us at hello@yoga-more.co.
5.3 Tracking Responsibility While we provide tracking information for your convenience, we are not responsible for the accuracy or frequency of updates provided by third-party carriers. Customers are encouraged to track their packages regularly.
6. International Shipping
6.1 International Orders We proudly ship to numerous international destinations. International orders are subject to the shipping methods and rates displayed at checkout.
6.2 Delivery Times for International Orders International shipping times may vary significantly depending on the destination country and local postal operations. Estimated delivery times for international orders range from 7 to 21 business days.
6.3 Address Formatting For international orders, please ensure that your shipping address is formatted correctly and includes all required information, such as postal codes and apartment or suite numbers, to avoid delivery delays.
7. Duties and Taxes
7.1 DDP Shipping (Delivered Duty Paid) All orders are shipped on a DDP (Delivered Duty Paid) basis. This means that YOGAMORE LTD assumes full responsibility for all import duties, taxes, customs fees, and brokerage charges associated with your order.
7.2 No Additional Charges You will not be required to pay any additional customs fees, import duties, or taxes upon delivery of your order. The total price paid at checkout includes all shipping costs and applicable duties and taxes.
7.3 Customs Processing While we handle all duties and taxes, customs processing times in the destination country may occasionally affect delivery times. Such delays are outside our control and are not included in estimated delivery times.
8. Lost, Damaged, or Stolen Packages
8.1 Lost Packages If your package is lost in transit or is not delivered within the estimated delivery timeframe, please contact us at hello@yoga-more.co. We will initiate an investigation with the carrier and work to resolve the issue promptly.
8.2 Damaged Packages If your package arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the damaged package and its contents. We will arrange for a replacement or refund as appropriate.
8.3 Stolen Packages If your package is marked as delivered but you have not received it, please check with your household members, neighbors, and building management first. If the package cannot be located, contact us within 72 hours of the marked delivery date so we can assist you further.
8.4 Carrier Investigations Claims for lost, damaged, or stolen packages may be subject to carrier investigation processes, which can take up to 15 business days to complete. We appreciate your patience during this process.
9. Undeliverable Packages and Return to Sender
9.1 Undeliverable Packages Packages may be deemed undeliverable due to incorrect or incomplete shipping addresses, failed delivery attempts, or refusal of delivery by the recipient.
9.2 Return to Sender Undeliverable packages will be returned to us by the carrier. Upon receipt of a returned package, we will contact you to arrange for re-shipment or a refund.
9.3 Re-Shipping Fees If a package is returned to us due to an incorrect or incomplete address provided by the Customer, additional shipping charges may apply for re-shipment. If the error was on our part, we will re-ship the order at no additional cost.
10. Shipping Address Accuracy
10.1 Customer Responsibility You are responsible for providing an accurate and complete shipping address at the time of checkout. We are not liable for delays or non-delivery caused by incorrect, incomplete, or invalid addresses.
10.2 Address Changes If you need to change your shipping address after placing an order, please contact us immediately at hello@yoga-more.co. Address change requests can only be accommodated if the order has not yet been dispatched.
11. Order Modifications and Cancellations
11.1 Cancellation Window Orders may be cancelled for a full refund if the request is made before the order has been processed and dispatched. Please contact us at hello@yoga-more.co as soon as possible to request a cancellation.
11.2 Order Modifications Requests to modify an order, such as changing the shipping address, product size, or color, can only be accommodated if the order has not yet entered the processing stage. We cannot guarantee that modification requests will be fulfilled.
11.3 Dispatched Orders Once an order has been dispatched, it cannot be cancelled or modified. In such cases, please refer to our Return Policy for information on returning items after delivery.
12. Shipping Restrictions
12.1 Product Restrictions Certain products may be subject to shipping restrictions due to local laws, regulations, or carrier policies in the destination country. We reserve the right to refuse or cancel any order that cannot be legally shipped to the provided address.
12.2 P.O. Boxes and APO/FPO Addresses Shipping to P.O. Boxes, APO, FPO, or DPO addresses may be limited depending on the destination and carrier. If your address is not serviceable, we will notify you and provide alternative options.
13. Contact Us
If you have any questions, concerns, or inquiries regarding this Shipping Policy or the shipment of your order, please contact us using the information below:
- Company Name: YOGAMORE LTD
- Website: Yoga & More (https://yoga-more.co/)
- Address: 69 Aspen Drive, Sheerness, Kent, United Kingdom, ME12 3FN
- Email: hello@yoga-more.co
14. Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed of any updates. The "Last Updated" date at the top of this policy indicates the most recent revision.