Refund policy
Last Updated: 28/8/2026
1. Introduction
YOGAMORE LTD ("we", "us", or "our") operates the Yoga & More website at https://yoga-more.co/ (the "Site"). We are committed to ensuring your satisfaction with your purchase. This Refund and Returns Policy outlines the terms and conditions under which you may return products purchased through our Site and receive refunds. By purchasing from us, you agree to the terms set forth in this policy. Our registered address is 69 Aspen Drive, Sheerness, Kent, United Kingdom, ME12 3FN.
2. Return Eligibility
2.1 The 14-Day Return Window We accept returns for items that meet our return criteria. You have exactly 14 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.
2.2 Initiating a Return To initiate a return, please contact us at hello@yoga-more.co. If your return request is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Non-Returnable Items Certain types of items cannot be returned due to health, hygiene, or customization reasons.
The following items are strictly non-returnable: - Custom or personalized products - Intimate apparel or hygiene-related goods (for health and safety reasons) - Gift cards - Downloadable software or digital items - Items marked as final sale
If you have questions or concerns about whether a specific item is returnable, please contact us at hello@yoga-more.co prior to making your purchase.
4. Return Process
4.1 Packaging and Shipping When returning an item, securely wrap it in its original packaging and ensure all included accessories, manuals, and components are enclosed. You are responsible for the item until it safely reaches our facility.
4.2 Tracking We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75.00. We cannot guarantee that we will receive your returned item if it is not tracked.
5. Refunds
5.1 Processing Your Refund Once we receive and inspect your returned item, we will notify you via email if the refund was approved. If approved, you will be automatically refunded on your original payment method within a certain amount of days, subject to your bank or payment processor's processing times.
5.2 Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at hello@yoga-more.co.
5.3 Partial Refunds We may issue a partial refund in certain situations, including but not limited to: - Items returned with obvious signs of use or damage not caused by shipping errors - Items returned missing original packaging, tags, or accessories - Any item not in its original condition, damaged, or missing parts for reasons not due to our error
6. Exchanges
6.1 Product Exchanges If you wish to exchange an item for a different size or color, you must follow the standard return process to return the original item. Once your return is processed and approved, you may place a new order for the desired item through our Site. We do not process direct exchanges.
7. Shipping Costs
7.1 Return Shipping Fees You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.
7.2 Original Shipping Refunds In the case of an item being returned due to our error (e.g., wrong item shipped or defective product), we will reimburse the original shipping costs up to a maximum of $15.00.
8. Damaged or Defective Items
8.1 Reporting Damages Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@yoga-more.co. We will evaluate the issue and make it right.
8.2 Compensation For damaged or defective items resulting from our error, we will offer a full refund, including original shipping costs, or send a replacement at no additional charge. Any compensation or reimbursement provided for out-of-pocket expenses related to damaged goods will be calculated and paid exclusively in USD ($).
9. Contact Information
9.1 Reaching Us If you have any questions or concerns about our Refund and Returns Policy, please contact us using the details below: - Company: YOGAMORE LTD - Website: Yoga & More (https://yoga-more.co/) - Email: hello@yoga-more.co - Address: 69 Aspen Drive, Sheerness, Kent, United Kingdom, ME12 3FN